This Privacy Policy explains how pkesy collects, uses, stores, shares, and protects the personal data of players and visitors on pkesy.net. We are committed to handling your information with transparency, security, and respect — in line with internationally recognised data protection standards.
These cards summarise the core privacy principles pkesy upholds for every registered player and site visitor. Full legal detail is in the policy text below.
All data transmitted between your device and pkesy.net is protected by 256-bit SSL/TLS encryption — the same standard used by HBL and UBL for their internet banking platforms. Your login credentials, payment details, and personal information are never transmitted in plain text.
pkesy will never sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Your information is used exclusively to operate your pkesy account, process transactions, comply with regulatory obligations, and personalise your experience on the platform.
pkesy collects only the personal data that is strictly necessary to provide our services and meet our regulatory obligations. We do not collect data speculatively or for purposes unrelated to your pkesy account. You can review what data we hold about you at any time by contacting our support team.
Registered pkesy players have the right to access, correct, and request deletion of their personal data, subject to our legal retention obligations. You may also withdraw marketing consent at any time, request data portability, and object to certain types of processing through your account settings or by contacting support.
Where pkesy shares your data with third parties — such as payment processors like JazzCash and EasyPaisa, identity verification partners, or fraud prevention services — this is done strictly under contractual data protection obligations and only to the extent necessary to deliver our services.
pkesy will only send you marketing communications if you have actively opted in to receive them. You can update your communication preferences at any time from within your account settings or by contacting our support team. Regulatory and account-related communications are sent regardless of marketing preferences.
pkesy ("we", "us", "our") is committed to protecting the privacy and personal data of all players and visitors who interact with the pkesy platform at pkesy.net. This Privacy Policy sets out in clear, transparent terms what personal data we collect, why we collect it, how we use it, with whom we share it, and how long we retain it.
This policy has been prepared in accordance with internationally recognised data protection principles and the regulatory obligations associated with pkesy's international gaming licence. Where applicable, pkesy also observes the data protection standards most relevant to the jurisdictions in which our players are located, including Pakistani players accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, and other cities across Pakistan.
By accessing pkesy.net, creating a player account, or otherwise using our services, you confirm that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must discontinue use of the pkesy platform.
pkesy acts as the data controller in respect of all personal data collected and processed through the pkesy.net platform. As data controller, pkesy determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection obligations.
For all data protection enquiries, requests to exercise your rights, or complaints relating to pkesy's handling of your personal data, please contact our Data Protection team using the contact details provided in Section 15 of this policy.
pkesy collects personal data from you in the following categories, depending on how you interact with our platform:
3.1 Registration & Identity Data
3.2 Financial & Transaction Data
3.3 Gameplay & Betting Data
3.4 Technical & Device Data
3.5 Communications Data
The table below summarises the key data categories and their primary purposes:
| Data Category | Primary Purpose | Retention Period |
|---|---|---|
| Identity & Registration | Account creation, age & identity verification, AML compliance | 5 years after account closure |
| Financial & Transaction | Payment processing, fraud prevention, AML/KYC compliance | 7 years after transaction date |
| Gameplay & Betting | Service delivery, dispute resolution, responsible gaming monitoring | 5 years after account closure |
| Technical & Device | Security, fraud detection, platform performance optimisation | 13 months from collection |
| Communications | Support, dispute resolution, quality assurance | 3 years after last interaction |
pkesy uses the personal data we collect for the following purposes:
pkesy processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
pkesy.net uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how the site is used. The following categories of cookies are used:
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the pkesy platform. A full cookie declaration is available on request from our support team.
pkesy does not sell, rent, or trade your personal data to third parties. We share your data only in the following limited and controlled circumstances:
All third-party recipients of pkesy player data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for purposes beyond those specified in their data sharing agreements with pkesy.
As an internationally licensed gaming operator, pkesy may transfer personal data to servers and service providers located outside of Pakistan. Where such transfers occur, pkesy takes appropriate measures to ensure that your personal data receives an equivalent level of protection to that which it would receive within your home jurisdiction.
These measures may include executing standard contractual clauses with data recipients, ensuring recipients are subject to adequacy decisions, or implementing other approved transfer mechanisms. If you have questions about the specific safeguards applied to any international transfer of your data, please contact our Data Protection team as detailed in Section 15.
pkesy retains personal data for the periods specified in the data table in Section 3, subject to the following general principles:
Upon expiry of the applicable retention period, pkesy will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you as an identified individual.
pkesy implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
While pkesy employs all reasonable security measures, no electronic system is completely immune from risk. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, pkesy will notify affected players without undue delay and in accordance with applicable notification obligations.
As a pkesy player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our Data Protection team as described in Section 15:
Request a copy of the personal data pkesy holds about you, together with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data pkesy holds about you.
Request deletion of your personal data where pkesy no longer has a lawful basis to retain it, subject to our regulatory retention obligations.
Request that pkesy restricts the processing of your personal data in certain circumstances, such as where accuracy is contested.
Request a copy of data you provided to pkesy in a structured, machine-readable format for transfer to another service provider.
Object to pkesy's processing of your personal data based on legitimate interests, including direct marketing and profiling for that purpose.
pkesy will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further two months, in which case we will notify you of the extension and the reasons for it. We may request proof of identity before processing any data rights request to protect against unauthorised access to your personal data.
The pkesy platform is strictly intended for adults aged 21 and over. pkesy does not knowingly collect, process, or retain personal data from individuals under the age of 21. Age verification is conducted at the point of account registration, and pkesy reserves the right to conduct further verification checks at any time.
If pkesy becomes aware that personal data has been collected from a person under the age of 21 without verified parental consent, we will take immediate steps to close the relevant account and delete all associated personal data. If you have reason to believe that a minor has registered on pkesy.net, please contact our support team immediately.
pkesy will only send you promotional emails, SMS notifications, or in-app marketing messages if you have explicitly consented to receive them during registration or through your account settings. Marketing communications from pkesy may include information about:
You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your pkesy account settings, or by contacting our support team at [email protected]. Withdrawal of marketing consent will be processed within five (5) business days. Please note that withdrawal of marketing consent does not affect the sending of transactional and account-related communications, which are sent on the basis of contractual necessity.
pkesy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Where changes are material, pkesy will notify registered players via email and/or a prominent notice on pkesy.net no less than seven (7) days before the changes take effect.
The "Last Updated" date at the top of this policy will be revised each time an amendment is made. We recommend that you review this Privacy Policy periodically to stay informed of how pkesy handles your personal data. Continued use of the pkesy platform following any amendment constitutes your acceptance of the revised policy.
For all privacy-related enquiries, requests to exercise your data rights, or concerns about pkesy's handling of your personal data, please contact our Data Protection team through the following channels:
pkesy will acknowledge all privacy-related requests within five (5) business days and provide a substantive response within thirty (30) calendar days. If you are not satisfied with pkesy's response to your privacy concern, you have the right to escalate your complaint to the relevant supervisory authority or the independent dispute resolution body associated with pkesy's gaming licence.
Your data is protected, your payments are secure, and your privacy is our priority. Join thousands of Pakistani players who trust pkesy for live casino, cricket betting, and more — all in PKR.
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